Shipping & Delivery Policy

Thank you for shopping with Stepwise Health. We are committed to delivering your orders safely and efficiently. Please read our Shipping & Delivery Policy carefully.

Order Processing

All orders are processed within 1–2 business days after successful payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email or message containing the shipment details and tracking information, where applicable.

Shipping Coverage

Stepwise Health currently delivers across India. Delivery availability may vary depending on the serviceability of your location.

Delivery Timelines

Estimated delivery timelines are as follows:

• Metro cities: 2–5 business days

• Other cities and towns: 4–7 business days

• Remote locations: 5–10 business days

Please note that these delivery timelines are estimates and may vary due to factors beyond our control, including courier delays, weather conditions, public holidays, or unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before payment confirmation.

Stepwise Health may offer free shipping on selected products, promotional campaigns, or orders above specified purchase values.

Order Tracking

Customers will receive shipment tracking details once the order has been dispatched. You may track your shipment using the tracking link provided by the courier partner.

Delivery Address

Customers are responsible for providing complete and accurate shipping information. Stepwise Health shall not be responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

Failed Delivery Attempts

If delivery is unsuccessful due to incorrect address details, recipient unavailability, or repeated failed delivery attempts, the order may be returned to our facility. Additional shipping charges, if any, may apply for re-dispatch.

Damaged or Tampered Packages

If you receive a package that appears damaged or tampered with, please do not accept the delivery and contact us immediately. If the package has already been accepted and the product inside is found to be damaged or defective, please notify us within 48 hours of delivery for assistance.

Delays Beyond Our Control

While we strive to ensure timely delivery, Stepwise Health shall not be liable for delays caused by courier partners, natural disasters, strikes, public holidays, transportation disruptions, or other circumstances beyond our reasonable control.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Stepwise Health
No.4 West Madha Church Road,
Royapuram,
Chennai – 600013, India

📞 Phone: +91 9894399107

✉️ Email: acctsfootcare@mvdiabetes.in

✉️ Email: enquiry@stepwisehealth.in

🌐 Website: https://stepwisehealth.in

Last Updated: June 2026