Terms & Conditions

Welcome to Stepwise Health, a footwear and wellness brand focused on comfort-driven, ergonomically designed footwear, developed in collaboration with medical experts including MV Diabetes Center Hospital.

1. About Stepwise Health

Stepwise Health designs and manufactures comfort and orthopedic-inspired footwear intended to support daily movement, posture, and foot comfort. Our products are developed with insights from healthcare professionals and institutions, including collaboration with MV Diabetes Center Hospital, to address common foot-related comfort needs.

Disclaimer: Our footwear is designed for comfort and preventive support and does not replace medical treatment or professional medical advice.

2. Eligibility & Website Usage

  • You are at least 18 years of age, or accessing under the supervision of a legal guardian
  • You agree to comply with all applicable laws and regulations
  • You will use the website for lawful purposes only

Stepwise Health reserves the right to restrict or terminate access if these terms are violated.

3. Product Information & Accuracy

We make every effort to ensure that all product descriptions, images, specifications, pricing, and availability related to Stepwise Health footwear are accurate and up to date.

  • Product colors may vary slightly due to screen settings
  • Product designs may evolve for comfort or performance improvements
  • Information is subject to change without prior notice

4. Medical & Usage Disclaimer

  • Are not medical devices
  • Are not intended to diagnose, treat, cure, or prevent any disease
  • Should not be used as a substitute for medical advice or prescribed treatment

Individuals with diabetes, neuropathy, foot ulcers, or chronic foot conditions should consult a qualified healthcare professional before use.

5. Orders, Pricing & Payments

  • All orders are subject to acceptance and availability
  • Prices are displayed in INR and may include applicable taxes
  • Orders may be cancelled due to pricing errors, inventory limitations, or suspected fraud
  • Payments are processed through secure and authorized gateways

6. Shipping & Delivery

  • Delivery timelines are estimates and may vary
  • Stepwise Health is not responsible for courier-related delays
  • Customers must provide accurate shipping information

7. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy, which forms an integral part of these Terms & Conditions.

8. Warranty & Product Care

Certain products may carry a limited warranty against manufacturing defects.

  • Normal wear and tear
  • Improper usage
  • Incorrect sizing or non-recommended use
  • Unauthorized alterations

9. Intellectual Property Rights

All content on this website is the exclusive property of Stepwise Health. Unauthorized use or reproduction is strictly prohibited.

10. User Responsibilities

  • Misuse the website or its content
  • Upload false or misleading information
  • Attempt to breach website security
  • Use branding or content without permission

11. Limitation of Liability

  • Indirect or consequential damages
  • Discomfort from incorrect product selection or sizing
  • Medical outcomes beyond intended comfort usage

Liability shall not exceed the value of the product purchased.

12. Privacy & Data Protection

Your use of this website is governed by our Privacy Policy.

13. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of India.

14. Contact Information

Email: enquiry@stepwisehealth.in
Website: https://stepwisehealth.in/