On a scale of 1 to 10, with 1 being extremely dissatisfied and 10 being extremely satisfied, how would you rate your overall experience at our hospital?
On a scale of 1 to 10, how likely are you to recommend our hospital to friends or family? (1 = Not at all likely, 10 = Extremely likely)
How would you rate the following aspects of scheduling and appointment handling? (1 = Extremely dissatisfied, 10 = Extremely satisfied)
• Ease of booking an appointment
• Courtesy of staff during the scheduling process
• Availability of preferred appointment times
How satisfied are you with the following aspects of our hospital facilities? (1 = Extremely dissatisfied, 10 = Extremely satisfied)
• Cleanliness of the facilities
• Comfort of the waiting areas
• Availability of amenities (e.g., water, seating, restrooms)
How satisfied are you with the following aspects of your consultation? (1 = Extremely dissatisfied, 10 = Extremely satisfied)
• Friendliness and professionalism of the medical staff
• Clarity of explanations regarding your condition and treatment
• Sufficient time spent addressing your concerns
Please rate your satisfaction with the following interactions (1 = Extremely dissatisfied, 10 = Extremely satisfied):
• Courtesy of front desk staff
• Friendliness and professionalism of medical staff
• Clarity of instructions and guidance from staff
On a scale of 1 to 10, how satisfied were you with the wait times during your visit?
If you could suggest one area where our hospital could improve, what would it be?
Do you have any additional feedback about your experience, positive or negative?
